36 MAR K E TWATCH DID YOU KNOW? Technology research firm Gartner has identified three emerging themes in technology as part of its report Hype Cycle for Emerging Technologies, 2022, including the expansion of immersive experiences, the acceleration of artificial intelligence automation, and the optimisation of technology service delivery. Rabobank has adopted the latest version of Finastra’s Fusion Global PAYPlus to increase efficiency and innovation in payments. Finastra’s payments hub will help the bank migrate to the ISO 20022 payments standard, which is due to go live in the Eurozone for SWIFT messages in November 2022. With Finastra’s support, Rabobank has achieved a straight-through processing (STP) rate for SWIFT MT103 and MT202 payment messages of over 99 per cent between 2017 and 2022. Upgrading Finastra’s solution enables the bank to continue processing cross-border payments effectively, while benefiting from higher quality data and reduced errors and delays. Rabobank selects Finastra’s next generation payments hub C5 Insight releases guide for effective sales process Microsoft partner C5 Insight has published Revenue Engineering: 5 Steps to a CRM-Ready Sales Process, a guide to architecting an effective sales process. Research conducted by The Sales Management Association suggests that profit results are 30 per cent greater for firms using a sales process than for those that are not. The book is designed to outline how sales managers can achieve this success. “After years of using our Powered by LUCK process to transform sales processes, I wanted to put our toolbox into book format to help every business learn from our 20 years of experience,” said author Tricia Desso-Cox, managing director at C5 Insight.
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