Technology Record - Issue 27: Winter 2022

135 seamless quote-to-order process and higher customer satisfaction. TFS provides customers across a range of scientific industries with microscopes that fit their specific needs. For example, an instrument used in a biology lab will include cameras and pieces of equipment that may not be needed in an instrument used for semi-conductor fabrication. This level of composition and detail adds complications to the quote and configure process for TFS’s sales representatives, who previously had to consult a spreadsheet and diagram tree to match up parts that can and cannot co-exist on the same instrument. All this information is now accessible via the Experlogix Configurator from Dynamics CRM. Users also receive immediate feedback as to whether an individual part is compatible with the overall microscope as planned. As a result, TFS has significantly reduced quote times for even its most complex instruments and can guarantee that all quotes contain accurate configurations. “Experlogix enables TFS to produce orders in just a fraction of the time previously required,” says van Mier. “We no longer have to deal with complex systems involving multiple software tools and hordes of Excel spreadsheets.” According to van Mier, the integration between Experlogix and Dynamics CRM has been of particular value. “Experlogix works harmoniously with Dynamics CRM and the combination of the two is quite powerful,” he says. “We have tossed our old system overboard and have managed to get rid of at least 20 different programs and Excel sheets on the fly. “As the multi-currency functionality is easy to set up in Experlogix, we were able to build a uniform solution that serves our global sales team, so we now speak one common language in the company. In fact, we have even started training our agents and distributors to use Experlogix for quoting.” Experlogix enables TFS to control which users have access to which information and supports automation of internal processes such as requests for quoting non-standard products and discount approval workflows. “Simply stated, our business is running much more smoothly than before,” says van Mier. I NDU S T R I A L S & MANU FAC TUR I NG