Technology Record - Issue 27: Winter 2022

34 MAR K E TWATCH Mida Solutions achieves Microsoft Teams certification Mida Solutions has become the first Italian organisation to achieve Microsoft Teams certification for both its Mida C3 Contact Center (Mida C3) and Compliance Recorder solutions. Mida C3 offers a complete suite of unified communications applications to help businesses efficiently manage customer conversations, all of which can be securely recorded with the plug-andplay compliance recording system. Both solutions have successfully passed all interoperability and security tests for Microsoft Teams. “This achievement proves that our offerings are high quality and reliable, and that they meet the standards and functionalities that businesses expect from Microsoft solutions,” said Attilio Licciardello, founder and general manager of Mida Solutions. “It also demonstrates our willingness to provide innovative technologies for all types of communication.” Learn more about Mida’s enterprise communication solutions and how they can help businesses on page 102. Microsoft focuses on its ESG impact The 2022 Impact Summary reveals Microsoft’s efforts to create a more sustainable future through actions and investments that have directly reduced Scope 1 and 2 emissions. The firm has also focused on improving its social and governance impacts around the world. “From respecting privacy, to developing and using technology responsibly, to advancing cybersecurity and digital safety, our commitment to earn trust remains steadfast,” said Brad Smith, vice chair and president at Microsoft. “Without it, progress is not possible.” Some of the firm’s progress in 2022 includes: 4.6 million people trained with in-demand digital skills in 2022 and connected to opportunities in the digital economy Over 50 million people in unserved rural communities have been given access to affordable broadband since 2017 2.5 million tonnes of carbon have been removed from previously polluting operations in FY21 and FY22 43 trillion security signals are processed daily and used to inform increased protections Tollring reveals Teams analytics application Analytics software developer Tollring has released its new collaboration analytics application, Analytics 365. Analytics 365 offers visibility of communication habits and behaviours, helping businesses to make informed decisions for hybrid working. It is a Microsoftcertified application that can be downloaded within Microsoft Teams and displays graphical charts on a dashboard to reveal trends and patterns of behaviour. The dashboards are designed to help users encourage effective communication, improve staff well-being and drive business performance. Analytics 365 is available in the Microsoft Teams App Store.