Technology Record - Issue 27: Winter 2022

41 Donna Stevens Senior Vice President, Product and Marketing Seb Reeve Intelligent Engagement Director Lindsay Carpen Partner, Retail and Consumer Products Flooid will be showcasing a combination of our retail selling experiences, unified commerce platform and operational business analytics insights solutions. We are also thrilled to share our point-of-sale solutions, which bring together a unified and consistent journey across all channels, powered by a cloud-native platform of composable services and data. We are also launching our Flooid Insights dashboard, which gives retailers the information they need, when they need it, while optimising the management of their stores and associates across the estate. We will be highlighting our award-winning artificial intelligence for retail solutions. Attendees can learn how they can do more with less in the contact centre, including leveraging an AI-powered virtual assistant, providing real-time recommendations for agents, streamlining authentication and preventing fraud. We will also be at the Microsoft booth, demonstrating how Nuance fits into the Digital Contact Center Platform. Visitors to the show can see how our AI and advanced biometric security solutions enable brands to deliver conversational, personalised customer engagements at scale to increase customer satisfaction and loyalty, all while reducing costs. We will be showcasing our retail and technology expertise with a handson, interactive experience that NRF attendees can see in person. The available technologies will include LED light selection, which connects physical spaces with digital information; Dynamics 365 Guides, mixed reality and HoloLens support and training; a machine learning analytics demonstration with user emotions analysis; social media listening; and in-store heat mapping and tracking. Flooid – booth #3131 Nuance Communications – booth #6457 RSM – booth #3102