119 “We were looking for simplicity and efficiency, firstly for our customers but also for our employees. That’s why we decided to choose Anywhere365.” Post rolled out the Dialogue Cloud contact centre solution with the support of Anywhere365’s team in just a few months. “During this stage of the project, we also had to integrate the voice services and directing routing capabilities with the physical phones and networks at Foyer Global Health’s parent company,” says Luc Halbardier, cloud and data centre solutions service manager at Post. “Six to 12 months later, Foyer Global Health asked us to add extra capabilities to resolve the issues it faced when providing intelligence voice response services in multiple languages.” To overcome these challenges, Post chose Anywhere365 Dialogue Studio. The low-code platform that gives businesses the nodes they need to easily design, programme and deploy dialogue workflows for customer communications and AI-enabled voice bots. It went live in June 2023. “Anywhere365 is fully connected to our core systems and to our digital architecture,” says Etienne. “The tool also provides us with a full stack of reporting capabilities directly available on Microsoft Power BI.” Halbardier attributes the success of the project to the close collaboration between Post and Anywhere365. “We’d never worked with the Anywhere365 solution before, so our biggest challenge was to familiarise ourselves with the solution to ensure we could implement it in a way that would enable Foyer Global Health to optimise the different features,” says Halbardier. “Anywhere365 is an expert in cloud technology and the Microsoft 365 ecosystem, and its team was always helpful and responsive whenever we needed assistance. “By combining Anywhere365’s expertise with Post’s extensive experience of integrating unified communications systems and our deep understanding of both Foyer Global Health’s customer base and Digital Workplace, we were able to complete the implementation quickly and successfully. Now that it’s live, the Anywhere365 solution will deliver multiple business benefits, boost employee productivity and efficiency, and significantly enhance the experience for customers worldwide.” Foyer Global Health’s Samantha Keroulis and a colleague using the Anywhere365 solution to assist a customer FINANCIAL SERVICES
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