Technology Record - Issue 29: Summer 2023

CONTENTS 15 72 B rent Yates of SwXtch.io explains how the CloudSwXtch network is helping more organisations migrate their operations to the cloud 74 P rinting products provider Lexmark has used Experlogix CPQ and Microsoft Dynamics 365 for Sales to transform its sales operations 77 O rbus Software’s new community platform OrbusNexus will provide a space for enterprise architecture professionals to connect, learn and innovate, says Tim Mitchell 78 P amela Velentzas at Fortra’s Terranova Security discusses why risk management and security awareness training can help avoid the repercussions of cyberattacks on third parties 80 Organisations are implementing new strategies acknowledging the changes that come with hybrid work, says Crestron’s Brad Hintze FEATURED PARTNERS 157 A selection of Microsoft partners operating across all business sectors 164 THE LAST WORD Gartner’s Avivah Litan highlights why trust and security are important for the future of generative artificial intelligence IN FOCUS: TEAMS 82 The frontline revolution Microsoft’s Mayank Verma explains how Microsoft Teams is empowering essential workers to overcome communication challenges, streamline workflows and improve operational efficiency 92 New collaboration technologies are helping organisations optimise office real estate, lower costs and improve employee well-being, says Jonathan Sass at Vyopta 94 Saif Ahmed at SCB Global shares how organisations can combat connectivity and workflow challenges by implementing Microsoft Teams-native solutions 95 R esonate’s Am Bhooi discusses why using the full potential of Microsoft Teams can help reduce costs, improve efficiency and encourage collaboration 96 Meeting equity is a necessity in the new era of hybrid work, according to Scott Krueckeberg at DTEN 98 P aul Mason explains how Solgari Contact Centre for Microsoft Teams allows organisations to respond to customers flexibly and effectively 100 Richard McPhee discusses how Gamma’s workshops empowered local UK government professionals looking to migrate to Microsoft Teams Phone 103 Meeting rooms must be able to empower teams to communicate and share ideas in an immersive, engaging format, according to Angela Comitini at Q-SYS 104 Anywhere365 roundtable Experts from Anywhere365, Post Luxembourg, Resonate and Symity share why Microsoft Teams is the ideal platform for customers 109 Shure’s Jonathan Boaz discusses how to deliver the best experiences for both in-person and remote meeting participants

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