151 PUBLIC SECTOR Kyndryl has helped the Arizona MDV build a rearchitected system where citizens can log in to see all their information “We’ve brought in a virtual support solution, which allows you to contact a MVD support agent from anywhere when you need them and is very useful for small communities which can’t support a complete MVD office. We also brought in a mobile MVD, which is an RV that has been fully outfitted with the necessary technology to carry out the functions of an MVD office, again to cater to remote, underserved communities.” For those looking to emulate the success of the AZ MVD’s modernisation, Shell advises a forward-thinking approach to ensure they can adapt to future developments. “I would advise DMV leaders to take a step back and think about how they can build a system that can be continually transformed to accommodate developments in the future,” he says. “A DMV should be looking for the kind of partner who can stay with them for the long-term, who isn’t going to just sell them a solution that will become outdated in a few years and then walk away. We’ve built a fantastic partnership with the AZ MVD, and I think it’s an example of how these partnerships should work.” “ We understand the DMV industry on both a national and international level and can help any DMV get on the leading edge of development” BRIAN SHELL, KYNDRYL
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