all meetings, at least one person has a quality experience issue that negatively affects their ability to effectively communicate. A quantitative measure of employee experience is especially vital for organisations to identify individuals, teams and departments that may not be on equal footing when collaborating with their peers or customers. The right insights can expedite the time it takes to detect, prioritise, investigate and remediate these issues. Three issue categories are particularly important. The first are VIP meetings: conversations with key executives or high-stakes sales pitches that must go smoothly. Second are systemic issues, which can be some of the most disruptive since they do not affect a single individual. Hundreds or even thousands of people may be affected due to an issue with a network or node. Lastly are persistent issues, which plague one user over and over. These problems do not only affect the individual but also every other person they collaborate with, causing a ripple effect. However, providing the best digital user experiences involves more than troubleshooting technology issues. Using collaboration data, we can observe the health of an organisation’s meeting culture. In fact, there is a direct correlation between how often individuals have ad-hoc one-on-one meetings and calls and their likelihood to stay at an organisation. During a joint study with one of our customers we discovered that in meetings attended by between three and five individuals (which should be the most productive), a high number of their employees spent the entire meeting on mute. Was this because they did not feel empowered to participate, or because they were only attending to get a status update? In either case, the organisation can use the data from that study to make meaningful changes that increase productivity. For example, they can empower people to contribute or use transcription technologies to create and distribute meeting summaries. Overall, this new collaboration data will empower firms to optimise workspaces and employee experiences. Jonathan Sass is vice president of product at Vyopta 93 Photo composite: Unsplash/Surface and Microsoft IN FOCUS: TEAMS
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