Technology Record - Issue 30: Autumn 2023

CONTENTS 13 1 92 THE LAST WORD Andy Clayton-Smith highlights why industry leaders must consider the unintended consequences of AI as the technology becomes increasingly prevalent FEATURED PARTNERS 185 A selection of Microsoft partners operating across all business sectors IN FOCUS: DYNAMICS 365 86 Ken Clayton highlights how Dynatrace’s AI-powered observability platform helps enterprises optimise Microsoft Azure cloud modernisation projects 92 Bernard Lamborelle explains the benefits of Tiger Surveillance’s data management software coupled with Microsoft Azure 94 Bryant Harland of Experlogix explains how businesses must ensure that their processes are optimised to take full advantage of new solutions 98 Low code/no code solutions can be used to rapidly build and deploy applications, says LBMC Technology Solutions’ Jason Barnes 99 Kyndryl’s integration platform provides greater value from Microsoft Azure and enhances business operations, Gary Zeien reveals 1 00 A VEVA’s Stan Devries explains how collaboration and gamification help bridge talent gaps 1 02 Abby Monaco and Brian Mistretta at NICE discuss how AI tools are improving customer service 104 Driving change Microsoft Dynamics 365 is helping organisations innovate with solutions for agility, accessibility and automation 112 A valara’s Meg Higgins discusses how businesses can reduce risk and costs by automating their tax management 114 O rganisations can transform their order management processes with real-time data and automation, according to Matt Abbott at Cavallo 116 SignUp Software’s Olof Hedin explains how the ExFlow solution for Microsoft Dynamics 365 is helping ease accounts payable pressures 119 Nick Collard shares how Formpipe works with system integrators to ensure customers have the right solutions for their requirements 120 Chipotle improves customer experience with Microsoft Dynamics 365 Customer Insights and TTEC Digital 122 Software provider Velosio expedited accounts payable processes with ExFlow from SignUp Software 124 Rahul Kumar and Deepak Kumar Parashar at Infosys discuss why a three-pronged strategy to digital transformation can refine operational efficiency 126 John Accardi at Mazars explains how Microsoft Dynamics 365 can drive digital transformation 127 Upland Software’s Chris Stieber discusses how Microsoft Dynamics 365 can help businesses make the most of their digital transformation journeys 128 Joachim Schiermacher discusses how ClickLearn is helping businesses deliver digital adoption training and onboarding to employees