Technology Record - Issue 30: Autumn 2023

135 FINANCIAL SERVICES Bing Chat acts as our own digital assistant, providing us with vast amounts of knowledge at our fingertips and the headspace to focus on work that matters most. It enhances creativity, innovation and productivity. All Finastra employees have access to our online course to upskill on generative AI more broadly, to enhance both their career and personal life skills. We have outlined use cases for the tool that my colleagues are already employing, such as drafting emails and letters, creating spreadsheet calculations and formulas, and producing first drafts for longer-form content. In fact, some of the content in this article you’re reading was generated, with some editing, by Bing Chat! As Finastra is part of Microsoft 365 Copilot Early Access Program, our employees can soon take this one step further. Copilot combines the power of LLMs with our data in its applications. We will soon be able to ask Copilot to generate meeting synopses and action lists following Microsoft Teams calls, as well as product launch plans on Microsoft PowerPoint and intuitive graphs to inform financial decision-making. For developers, we’ve rolled out Finastra’s Secure Zone. The data platform is designed for production-grade data engineering, data science and ML. Designed with usability and security in mind, it provides teams with the ability to not only experiment and develop prototype AI solutions, but also to develop production models – both traditional and generative AI – with full monitoring capabilities. We’re providing a secure, holistic environment that makes our developers’ day-to-day more productive and enjoyable, with access to capabilities such as cookbook style tutorials and a platform to manage ML workflows. The Azure OpenAI Service provides access to OpenAI’s language models, which users can employ for tasks like content generation, summarisation, semantic search, code translation and more. In a bid to ensure that our team has the greatest and latest, we’re also planning to roll out GitHub Copilot in due course. We owe it to our employees to upskill and prepare them for the future of work. We believe in the importance of empowering our people to effectively, and securely, utilise innovative tools to create jobs that are meaningful, creative and inspiring, and that ultimately create better outcomes for our customers. Adam Lieberman is head of AI and ML at Finastra