Technology Record - Issue 30: Autumn 2023

143 INDUSTRIALS & MANUFACTURING can be exposed or accessed within Teams, while Power Automate enables automated workflows across multiple data sources and applications,” says McLaughlin. “Power Pages provides a framework for building collaboration portals, and Power Virtual Agents allows for the introduction of AI and bots across the Power Platform suite.” RSM US helps manufacturing clients to maximise the value of the Microsoft technology stack. “We’re a premier Microsoft partner certified in all six Microsoft cloud areas, which include business applications, data and AI, digital and app innovation, infrastructure, modern work and security,” says Boettcher. “Beyond helping clients to design solutions using the Microsoft building blocks, we also develop industry-specific solutions that fill the gaps between what comes out of the box and what our clients need for their business to thrive.” While technology is a critical component in any employee engagement strategy, manufacturing organisations must also invest to upskill or reskill workers to ensure they can optimise the new tools and platforms. “Increasingly, manufacturers need employees who can apply technology to solve common business challenges,” says Boettcher. “Typically, this starts with conversations around data and processes, so it’s critical to ensure that they have digital skills and training programmes in place. For example, workers must be empowered with essential skills like data analysis, cybersecurity awareness and the ability to use typical collaboration tools, such as SharePoint and Teams.” RSM US offers several services to enable manufacturing clients to develop a culture that facilitates and supports continuous learning and development. “Often undervalued, change management is key to successful digital transformation,” says McLaughlin. “RSM US offers services to support this transition to ensure our clients get maximum value out of their investment. Our Technology Academy team can also support clients with continuous training and onboarding new employees. We help with in-person training, and we’ve also cultivated learning plans centred on Microsoft technologies – for example we have a host of courses on Microsoft Dynamics 365 Finance & Supply Chain. We’ve also helped design and author learning content for Microsoft. “All of this is key to helping manufacturers create an engaged, skilled and productive workforce that is well-equipped for the digital workplace of the future.” “ Once you invest in training your people, you don’t want to lose them” REBECA BOETTCHER, RSM US Photo: RSM US