Technology Record - Issue 30: Autumn 2023

186 AVEVA Alexandra Jordan, Senior Manager, Global Alliances Marketing Tel: +1 713 469 1463 AVEVA is one of the global leaders in industrial software that sparks ingenuity to drive responsible use of the world’s resources. Over 20,000 enterprises in more than 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and artificial intelligenceenriched insights, AVEVA enables teams to engineer efficiently and optimise operations, driving growth and sustainability. AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. AVEVA is a constituent of the FTSE 100 and headquartered in Cambridge, UK, with operations around the globe. Cavallo Angie Ryan, Director of Marketing Tel: +1 616 245 1221 Cavallo makes powerful and flexible order management and analytics software for Microsoft Dynamics GP and Dynamics 365 Business Central users. Cavallo’s products are designed to improve operational processes and provide company-wide visibility at every turn. Users can boost efficiency, manage inventory with more control and improve customers’ experiences. They can also increase return on investment and profits, all without investing in multiple software packages. Cavallo’s focus on workflow extends beyond the platform and infrastructure boundaries that limit other software. From on-premises to the cloud to distributor-designed business intelligence, Cavallo makes organisations more profitable. ClickLearn Michael Randrup, Managing Director Tel: +45 88774735 ClickLearn is the leading solution for automatically creating user instructions, e-learning and process videos for business software. Organisations can save time and ensure user adoption by automating the process of creating training material for the Microsoft Dynamics 365 product suite and most other IT applications. All they need to do is record their processes, and ClickLearn automatically produces content in a variety of formats to suit the different learning styles of individual users. The virtual assistant guides users from within their live Dynamics 365 applications. With a single click, businesses can produce a complete e-learning portal in 45 languages with full tracking and scoring. The Replay feature lets users automatically update any existing content (including screenshots) to reflect updates to Dynamics 365. Anywhere365 Hans Kramer, Global Head of Marketing Tel: +31 88 1200 600 Anywhere365 is an omnichannel Dialogue Management and Cloud Contact Center platform exclusively for the Microsoft 365 ecosystem. It is the world’s first solution certified by Microsoft in the Contact Center programme for Microsoft Teams. Anywhere365 was recognised as a powerful Teams-native solution in cloud contact centre reports by analyst firms such as Gartner and ISG, and is trusted by over 2,000 global enterprises, like Toyota, Philips and DHL. Anywhere365 integrates with any customer relationship management and IT service management systems to help enterprises engage their customers across any channel, at any time, from anywhere. It also helps to optimise the warehouse of time in communication and agent productivity. Avalara Brenda Connell, Strategic Partner Director for Microsoft Tel: +1 877 780 4848 Avalara helps businesses of all sizes to get tax compliance right. The firm provides pre-built integrations with trusted big-name financial and business management systems, as well as a robust application programming interface for do-it-yourself business builders. Avalara delivers cloud-based compliance solutions for transaction tax types, like sales and use, VAT, goods and sales tax, excise, communications, lodging, and more. Avalara is headquartered in Seattle and has offices across the USA, Canada, UK, Belgium, Brazil and India. Avaya Eric Rossman, Vice President, Avaya Strategic Alliances and Technology Partners Tel: +1 908 953 6222 Avaya gives its customers the freedom to take their business in the directions that benefit them the most. Avaya’s contact centre and communications solutions offer innovation without disruption, supporting organisations in choosing the right path for them to deliver experiences that drive business momentum. Every day, nearly every person on the planet benefits from Avaya solutions to get assistance, transact, interact, and be informed. Avaya is trusted by businesses to provide the solutions for their most pressing and complex challenges. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.