Technology Record - Issue 30: Autumn 2023

191 TTEC Digital Sarah Merten, Microsoft Alliance Director Tel: +1 952 303 7042 TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact centre technology platforms, plus in-house expertise in customer experience strategy, data and analytics, artificial intelligence and more, TTEC Digital delivers an unmatched skillset for organisations looking to forge deeper customer relationships and drive better business outcomes. Unit4 Jonny Bryan, Vice President, Global Partners Unit4’s next-generation enterprise resource planning solutions power many of the world’s mid-market organisations by bringing together the capabilities of financials, procurement, project management, human resources and financial planning and analysis to share realtime information and deliver greater insights to help organisations become more effective. By combining its mid-market expertise with a relentless focus on people, the firm has built flexible solutions to meet customers’ unique and changing needs. Unit4 serves over 5,100 customers globally across multiple sectors including professional services, nonprofit and public sector, with customers including Southampton City Council, Metro Vancouver, Buro Happold, Devoteam, Save the Children International, Global Green Growth Institute and Oxfam America. Upland Software Helen Joo, VP of Alliances and Channels Upland InGenius is a computer telephony integration innovator that empowers contact centres to increase productivity and enhance the customer experience. InGenius intelligently connects business telephone systems to leading customer relationship management platforms, such as Microsoft Dynamics 365 and Unified Service Desk for Microsoft Dynamics 365. With maximum flexibility and security, InGenius fulfils unique contact centre needs. Tiger Surveillance Bernard Lamborelle, Vice President, Technology Tel: +1 231 818 8151 Tiger Surveillance is a software development company specialising in on-premises-first data management and protection for video surveillance workflows. Founded in 2021 and headquartered in Alpharetta, Georgia, the company is powered by Tiger Technology, an established technology provider of storage, data, user and media management solutions. The Tiger Surveillance portfolio includes solutions designed to extend and protect storage infrastructure on premises or in any cloud tier. The company’s flagship product Surveillance Bridge enables customers to adopt the cloud for unlimited capacity and disaster recovery thus optimising costs and resources, and extending retention times. Tiger Technology Alexander Lefterov, CEO Tiger Technology offers non-disruptive and cost-effective hybrid cloud file data services for mission-critical deployments. With over 19 years of expertise in developing highperformance storage solutions, including cross-platform network attached storage and secure attached network file system sharing, storage, user, project and media management, Tiger Technology is committed to ensuring data integrity and supporting its customers in an ever-evolving IT landscape. In recent years, the company’s softwareonly solutions have been focused on helping customers maintain an infrastructure approach that prioritises the continuity of existing on-premises workflows, while also allowing enhancement though cloud services. This contributes to significant resource optimisation, as well as the preservation of compliance and security. ToolsGroup Francesco Stolfo, Microsoft Alliance Director ToolsGroup helps retailers, distributors and manufacturers improve the resilience and performance of their operations with a unique probabilistic planning approach that leverages artificial intelligence and real-time data from across the enterprise for decision-making at the speed of business. Our supply chain and retail planning suites empower a new level of intelligent decisionmaking and unlock powerful business improvements in forecast accuracy, service levels, inventory, and margins – delighting customers and achieving financial and environmental, social and governance key performance indicators. For companies struggling at the intersection of complexity and variability, we offer the most effective demand forecasts, the most powerful inventory optimisation, and the greatest service level improvements.