Technology Record - Issue 30: Autumn 2023

31 AI, data and EV supply chain build-out to transform manufacturing, says RSM US Consulting firm RSM US has published its 2023 Manufacturing Industry Outlook, which highlights key industry trends that will change the industry in the near future, including: TTEC Digital introduces WFM adapter for Dynamics 365 TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service to provide real-time visibility into workforce performance. The WFM Adapter enables managers to track key performance indicators, identify areas for improvement and plan for future workload. This new product draws on TTEC Digital’s experience in building WFM adapters for cloud contact centre platforms and expands the company’s capabilities to help Dynamics 365 Customer Service customers optimise their workforce operations. TTEC Digital’s WFM Adapter also makes it easier for clients to leverage the full capabilities of Microsoft Digital Contact Center Platform, launched in 2022. Photo: TTEC Charity Motors, a non-profit organisation which donates cars to those in need, has partnered with LBMC Technology Solutions to implement Microsoft’s Power Platform. The organisation is using Power Platform to organise its database of contributors and car donations. The platform also streamlines communication and collaboration with the various logistics partners and charitable organisations. LBMC Technology Solutions transforms charitable giving for Charity Motors Photo: LBMC Manufacturers are investing in generative artificial intelligence to optimise supply chains, enhance quality control, enable predictive maintenance and improve process efficiency. Electric vehicle (EV) sales are set to rise from 10.5 million in 2022 to 27 million by 2026, and manufacturers must be ready to capitalise on new opportunities arising from the supply chain build-out. Industrial organisations are increasingly investing in operational technology, the industrial internet of things and enhanced data capabilities to enhance efficiency and productivity amidst rising production costs and supply chain challenges. 1 2 3 Read the full 2023 Manufacturing Industry Outlook at: manufacturing/manufacturing-outlook