Technology Record - Issue 30: Autumn 2023

55 The East of England Ambulance Service used Unit4’s ERP solutions to gain financial insights on the ambulance fleet Unit4’s ERP solutions have already benefitted organisations such ABC-Groep, a Belgian software consultancy firm, and The East of England Ambulance Service. The latter adopted cloud-based Unit4 ERP. “This created a single, shared view of finances, procurement and planning, which has saved the equivalent of 50 per cent of one finance professional’s time and freed up resources for other critical tasks,” explains Ettling. “The software provides financial insights on the operation of the ambulance vehicle fleet and managers can review and approve invoices directly from their mobile devices.” The future of the modern workplace is relatively unknown, and so Unit4 is working to make its solutions as user-friendly as possible for any business. The aim is to ensure executives and human resource teams are more confident that business operations are running smoothly, so they can focus their time on other tasks that need their attention. “We are a people-centric company, so everything we do is focused around supporting our employees, customers and partners through what is a time of significant change,” says Ettling. “From a technology perspective, this means we want to build an ERP platform that simplifies how users interact with the application. Ultimately, we believe we can automate around half of the processes in the ERP system and deliver 10-second experiences, where customers only need to interact minimally with the application.” Unit4 is also looking at how new technologies like artificial intelligence can further streamline its processes for both employees and end-users in areas such as software development and customer service. “We are excited to be working with Microsoft to understand how we could use its generative AI capabilities to automate functionality and improve the customer’s experience of working with Unit4,” says Ettling. Photo: iStock/ VV Shots