Technology Record - Issue 32: Spring 2024

The convergence of CX, EX and OX will de ne how enterprises compete in markets, engage with employees and innovate for di erentiation and growth. Microsoft is among the foremost hyperscalers which seamlessly combines transformational capabilities across the digital landscape leveraging Azure, Microsoft 365, Dynamics 365 and Power Platform. It enables enterprises to build elevated experiences that fuels your organisation's growth by unblocking value at every stage with scalable operations, increased productivity, and e cient business processes. Employee Experience (EX) Customer Experience (CX) Personalized and Contextualized Experiences for Customer Loyalty & Retention More Agile, E ective and Productive Workforce to Drive Business Growth Optimized Operations for Pro tability Operational Experience (OX) Achieve “Total Human Experience” combining the power of Microsoft BizApps and Modern Work with Infosys Microsoft Practice.