Technology Record - Issue 32: Spring 2024

61 “Right now, we are focusing on preventative operations. This is like preventive maintenance but for software systems, utilising predictive AI and automation. A lot of automation in place currently can be rigid and provides results based on a singular event, but with predictive AI we can apply cognitive analytics that can deal with tasks contextually.” As Dynatrace advances its AI developments, its partnership with Microsoft is creating opportunities. “We’re collaborating with Microsoft on various levels,” says Reitbauer. “Our platform is entirely hosted on Microsoft Azure, and we are also using the Azure OpenAI services to enhance our offerings. “The primary advantage for us has been the ability to experiment rapidly in the fastevolving realm of generative AI. It has enabled us to delegate the complexities of making new models production-ready, leaving us to focus on identifying new use cases and learning how to best employ the technology.” Reitbauer believes that we are only scratching the surface of the possibilities that AI can present and that it will soon become a part of every industry and have an impact on everyday work. “AI will have more of a prominent role in eliminating repetitive tasks that are present in every organisation, leaving employees available to focus on other areas,” he explains. “This doesn’t mean that AI will be taking over, though. Humans will lead AI systems by articulating the solutions that they want, verifying outcomes and ensuring everything is still working efficiently. “One of the most interesting developments right now is in how we use LLMs and their potential to be more creative problem solvers,” says Reitbauer. “I think these models will become much easier to run in the future as we improve hardware and produce more purpose-built models, meaning faster response times for longer and more complicated tasks. Overall, the next five to ten years are going to be very interesting.” “ AI is an investment, and it can affect your business if not implemented responsibly” Photo: Dynatrace