Technology Record - Issue 33: Summer 2024

116 FEATURE We asked selected Microsoft partners to explain how their company is using Microsoft technologies to help public sector organisations develop efficient, accessible and sustainable public transportation systems Partner perspectives “CrowdScan uses wireless IoT sensors to count passengers or monitor general occupancy in airports and public transport hubs and generate real-time heat maps. The solution runs on Azure, ensuring data is integrated into existing data and video surveillance management platforms to improve safety, daily operations and the passenger experience. It does not use cameras or mobile data, protecting passengers’ privacy. Operators can use the insights to manage signage, CCTV or staff resourcing based on pre-defined occupancy thresholds or add historical CrowdScan data to a Microsoft Power BI tool to enable smarter decisionmaking and better predictions. For example, TRAM Barcelona uses CrowdScan to measure platform occupancy, while Seattle International Airport uses it in baggage reclaim and security areas.” “One of the central challenges our cities face is relieving congestion and providing better mobility for residents. Smart cities all over the world must regularly tackle complex urban mobility challenges - some of which are newly emerging. Geographic information system solutions combined with AI (GeoAI) will provide the analytical foundation to empower professionals to design the transportation networks of the future. By providing analysis of voluminous amounts of various types of data, GeoAI can enable a deeper, location-based understanding of changing mobility patterns. Leaders can use this technology to deliver greater mobility while providing safer, more sustainable, equitable and liveable cities for the future.” Anton Dierickx Co-Founder and Chief Operating Officer, CrowdScan Terry Bills Global Transportation Industry Director, Esri