Technology Record - Issue 33: Summer 2024

131 RETAIL & CONSUMER GOODS We asked selected Microsoft partners how they are utilising Microsoft technology such as generative AI to empower the retail workforce Partner perspectives “Partnering with Microsoft has allowed Kyndryl to help retail customers extract the most value out of their data. We can architect a performant hybrid cloud ecosystem that extends from Azure to on-premises, enabling us to modernise customer workloads with public cloud capabilities, while bringing the cloud into retail stores to deliver a connected digital experience with Azure Stack HCI. Microsoft’s data management technologies support the complete data life cycle from IoT, to database, to AI and advanced analytics. Finally, with Microsoft Fabric we can architect a unifying data pipeline so retailers can act on business insights in real time.” “Celonis is a top-tier partner of Microsoft and its solutions are available on Microsoft Azure marketplace. From an engineering perspective, Celonis integrates with Microsoft Power BI, Power Platform, Teams and Dynamics to deliver industry-specific capabilities to retailers. For example, the Celonis Process Intelligence Graph brings together data from across different retail systems and sources and adds industry-relevant knowledge to contextualise data. Meanwhile, Celonis Process Copilot is a ChatGPT-like interface that provides rapid process insights. This is powered by Microsoft Azure OpenAI and can support daily tasks, from tracking inventories in the supply chain to helping with customer service on the shop floor.” Griffin Banta Senior Valued Engineer, Applied AI, Celonis Edgar Haren Associate Director, Offering Management, Kyndryl Photo: Adobe Stock/Prostock-studio