Technology Record - Issue 33: Summer 2024

143 Tollring Anne Woollett, Marketing Communications Manager Tel: +44 18955 44975 Tollring is a market-leading software developer that helps global organisations to drive their business performance and improve customer experience. With offices in the UK, the USA, India and Australia, the Tollring portfolio includes business communications analytics, call recording, collaboration analytics, scam call detection and telecommunications network fraud protection solutions. The Analytics 365 product suite offers call analytics, collaboration analytics, and AIpowered recording for Microsoft Teams. The trio of analytics tools helps users to unlock the full potential of Microsoft Teams to gain insights into collaboration patterns, call trends, productivity drivers and customer interactions. TTEC Digital Mike Rogers, Executive Director, Microsoft Alliance Tel: +1 952 303 7042 TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact centre technology platforms, plus in-house expertise in customer experience strategy, data and analytics, artificial intelligence and more, TTEC Digital delivers an unmatched skillset for organisations looking to forge deeper customer relationships and drive better business outcomes. Zebra Technologies Bella Ghaidan, Marketing Manager Zebra Technologies empowers organisations to thrive in the on-demand economy by making every frontline worker and asset at the edge visible, connected and fully optimised. With an ecosystem of more than 10,000 partners across more than 100 countries, Zebra serves customers of all sizes with an award-winning portfolio of hardware, software, services and solutions that digitise and automate workflows. Supply chains are more dynamic, customers and patients are better served, and workers are more engaged when they utilise Zebra innovations that help them sense, analyse and act in real time. SAP Ryan Glanville, Hyperscalers Lead, Global Partner Marketing SAP, founded in 1972, is headquartered in Walldorf, Germany, with more than 105,000 employees worldwide. SAP established the global standard for enterprise resource planning (ERP) software. Now, SAP S/4HANA takes ERP to the next level by using the power of in-memory computing to process vast amounts of data, and to support advanced technologies such as artificial intelligence and machine learning. The company’s integrated applications connect all parts of a business into an intelligent suite on a fully digital platform. Today, SAP has more than 230 million cloud users, more than 100 solutions covering all business functions and the largest cloud portfolio of any provider. Shure Mercedes Frigols, Manager, Global Media Relations Tel: +49 172 104 6186 Shure has been making people sound extraordinary for nearly a century. Founded in 1925, the company is a leading global manufacturer of audio equipment known for quality, performance and durability. It makes microphones, wireless microphone systems, in-ear monitors, earphones and headphones, conferencing systems and more. For critical listening, high-stakes moments on stage, in the studio, and from the meeting room, you can always rely on Shure. Shure Incorporated is headquartered in Niles, Illinois, USA. It has nearly 40 manufacturing facilities and regional sales offices throughout the Americas, EMEA and Asia. Synergy Technical John Opgenorth, Senior Sales Associate Tel: +1 804 478 0705 Synergy Technical is a Microsoft Gold Partner with project experience in all 50 US states and in over 70 countries. The firm offers expertise in every aspect of cloud and IT strategy including providing licencing, managed services, technology assessments, cloud migrations and more. Recognised as an expert in Microsoft technologies, Synergy Technical was named the Microsoft 20/20 M365 Security Partner of the Year in 2023. As a FastTrack Ready Partner, certified Cloud Solutions Provider, member of the EMS Elite Partner Program and Microsoft Modern Desktop Partner Advisory Councilmember, Synergy Technical is well positioned to provide technology implementation services.