Technology Record - Issue 33: Summer 2024

21 MARKETWATCH Celonis helps firms improve customer satisfaction and boost productivity Celonis, a software-as-a-service provider, has worked with Microsoft to improve operations for consumer product and retail organisations using AI-powered solutions integrated with Microsoft Dynamics, Power BI, Power Platform and Teams. Examples of customer wins include: 20% decrease in order cancellations for Globus, a Swiss luxury retailer 7x increase in touchless orders for cosmetics company L’Oréal $3.1 million is the total of realised and avoided costs for supermarket chain Aldi Celonis discussed the above case studies, as well as using AI for improved demand projections based on customer preferences, automating workflows and streamlining supply chains in its joint webinar with Microsoft, titled Process Intelligence enabling your AI strategy in Consumer Goods & Retail. Watch the webinar at: Nasdaq has migrated its meeting management solution Nasdaq Boardvantage to Microsoft Azure with the aim of equipping board members with important information and insights quicker for better decision-making. Photo: LinkedIn/Karen Del Vescovo VIEWPOINT: CLAY WESTBAY, SYNERGY TECHNICAL How Synergy Technical is preparing companies for Copilot Microsoft Copilot for Microsoft 365 seamlessly integrates with existing Microsoft 365 suites to revolutionise operational workflows and drive operational efficiency. We are committed to providing organisations with a tailored Copilot implementation plan to ensure they can fully leverage Microsoft’s AI capabilities. With Synergy Technical, businesses gain access to thorough readiness assessments and expert strategic guidance to ensure Copilot is fully incorporated into their IT infrastructure. We prioritise data security and the smooth transition of technology so that teams can confidently utilise AI to enhance productivity and ensure compliance with all necessary regulatory standards. Clay Westbay is vice president of delivery at Synergy Technical