Technology Record - Issue 33: Summer 2024

24 MARKETWATCH Photo: Ansys HR challenges are rising, says isolved Human resources (HR) teams are looking to overcome the challenges of striking a balance between people, policies and programmes, according to isolved’s fourth annual HR Leaders Report, Champions of Change. Businesses are navigating an evolving landscape of challenges, evidenced by key insights including: of HR leaders indicate retaining talent became more difficult over the last year with 18% attributing this to rising employee expectations say that recruitment will be just as difficult in 2024, if not more difficult than in 2023 of respondents are spending four or more hours per day answering repetitive questions Find out how AI is helping to overcome these challenges in the full report at: IntelePeer integrates with Azure OpenAI Service IntelePeer has incorporated its SmartAgent solution with Microsoft Azure OpenAI Service to fully automate customer interactions and improve operational efficiencies. With the integration, IntelePeer is aiming to deliver advanced communication solutions to offer a faster and easier customer experience. IntelePeer’s SmartAgent provides 24/7 intelligent call and message handling and delivers personalised self-service capabilities. The solution also aims to address the most pressing concerns surrounding AI – accuracy, guardrails, security, data privacy, and non-bias. Ansys and Microsoft demonstrate new technological advancements During Hannover Messe 2024, Ansys partnered with Microsoft to showcase demonstrations on digital twins, cloud, AI and machine learning across diverse industries. Dr John Baker, EMEA cloud business developer at Ansys, was joined by Guy Bursell, business strategy leader at Microsoft, and both took the opportunity to engage with customers and deliver a variety of keynotes on the latest innovations and advancements for the manufacturing industry. Guy Bursell (left) and John Baker speaking on the Ansys Booth at Hannover Messe 2024 65% 51% 25%