Technology Record - Issue 33: Summer 2024

35 innovating to drive growth. This proactive approach is essential for overcoming economic challenges, and technology plays a critical role. Current AI use-case patterns show a focus on enriching employee experiences, reinventing customer engagement, reshaping business processes and driving innovation. For instance, Atrium Health, part of Advocate Health, USA's third largest nonprofit health system, is saving doctors an average of 40 minutes per day with DAX Copilot. And 68 per cent of clinicians report that this technology helps them provide high-quality, personalised care, improving clinical efficiency and reducing administrative workloads. This AI solution for healthcare automatically documents patient encounters accurately and efficiently at the point of care so doctors can do more in less time. Another example is Intertape Polymer Group (IPG), which uses Sight Machine’s Factory Copilot, a generative AI chat interface powered by a copilot template specifically designed for factory operations, to quickly gather insights and manage production lines. This provides all team members with better information, enhancing decision-making, improving yields and reducing costs. How do you see Microsoft’s extensive ecosystem of partners helping to deliver the industry strategy you’re creating? Partners are absolutely essential to our industry strategy and our ability to scale to support customer needs. At our industryspecific partner advisory council meetings, key partners regularly share their insights and feedback to inform our strategy. Their domain expertise, their investments in industry-specific capabilities, their experience co-innovating with customers and delivering transformational solutions are critical to bringing the power of AI to industries. And to support them, Microsoft offers skilling programmes, as well as co-marketing and co-selling initiatives. This ensures that customers can find the partner and technology that’s right for their needs. To build collaborative momentum, we consistently showcase partners at Microsoft and industry “ For every $1 a company spends on AI, they are seeing a return on investment of $3.5”