Technology Record - Issue 33: Summer 2024

Caption... decision-making, collaboration and ultimately business outcomes,” says Satya Nadella, chairman and CEO at Microsoft. Microsoft Copilot in Outlook helps users clear their inbox in minutes with the power of generative artificial intelligence. It summarises data in Outlook using large language models and extracts key points from email threads to help employees manage their conversations more easily. Copilot also generates full-length email drafts using prompts based on thread context and organisational information, and it provides feedback on emails that users draft independently to tailor content based on desired tone, sentiment and clarity. The power of AI and its ability to help employees be more productive with their time is becoming increasingly clear. The use of generative AI has nearly doubled between November 2023 and May 2024, and 75 per cent of workers around the world are using it, according to the Microsoft and LinkedIn 39