Technology Record - Issue 33: Summer 2024

41 AI saves employees time, allows them to focus on important tasks and helps them to be more creative at work AI-powered digital assistants can help improve customer experiences, streamline operations and uncover new growth opportunities. Boosting productivity with new capabilities Microsoft aims to support employees across different industries and its new Copilot updates will facilitate this. Some of the new functionalities announced during the Microsoft Build 2024 keynote include Team Copilot, which expands beyond a personal assistant to support a team, department, or an entire company to improve collaboration and streamline project management. Users can assign tasks or responsibilities to Copilot via Microsoft Teams, Loop and Planner. It helps employees to be more productive in meetings by managing the agenda and taking notes. It can also summarise the most valuable information, track action items, create and assign tasks, track deadlines and notify team members when their input is needed. Plus, new capabilities in Microsoft Copilot Studio will enable organisations to build custom copilots that act like virtual employees, which work independently to automate business processes and leverage memory to provide context to tasks. And Copilot extensions make it easier for anyone to customise Copilot actions. For example, developers can build these extensions using either Copilot Studio or Teams Toolkit for Visual Studio. “We are building products and shaping a future of massive positive impact,” says Mustafa Suleyman, CEO of Microsoft AI, on LinkedIn. “It’s still only the beginning of a long journey ahead, but we have a vision for Copilot that is ambitious and, we believe, truly transformational.” Furthermore, the new category of Copilot+ PCs will have built-in AI features so that individuals can access AI-powered tools without needing to connect to the internet. Powered by Snapdragon X Elite and X Plus processors, the devices aim to run apps 100 times faster than other PC models through Azure-powered large language and small language models, according to Microsoft. “Over the past year, we have seen an incredible pace of innovation of AI in the cloud with Copilot allowing us to do things that we never dreamed possible,” says Yusif Mehdi, executive vice president and consumer chief marketing officer at Microsoft, in a blog post titled ‘Introducing Copilot+ PCs’. “Now, we begin a new chapter with AI innovation on the device. Photo: Adobe Stock/bnenin