Technology Record - Issue 33: Summer 2024

55 “Finally, augmentation allows users to finish tasks quicker. For example, project managers spend a lot of time recruiting the right team, but they can use AI to help write the job descriptions or scan CVs to identify candidates who best fit the role.” Whilst AI-powered tools bring many benefits, some project managers and their organisations are still apprehensive about potential risks. “Many are concerned about confidentiality and ensuring the information they provide to AI tools is not used to train the public model and given back to users from other organisations,” says Le Manh. “There is also a lot of concern surrounding reliability, as we have seen examples of some models providing false information. However, it is important to approach this the same way you would human error and challenge or double-check the recommendations or facts it provides.” Organisations like PMI have implemented strict measures to ensure project managers feel comfortable using their AI solutions. “All of the information used by PMI: Infinity, PMI’s AI-based platform that is helping project professionals execute projects, is proprietary, vetted and verified, so that it limits the chance that the tool makes wrong inferences or produces inaccuracies,” explains Le Manh. PMI also provides a range of tools and advice to project managers beginning their AI journey and encourages them to experiment with the technology. “I encourage people to play with AI tools to help them generate new ideas and find ways to use it effectively,” explains Le Manh. “PMI also provides a range of services to help people learn the basics, while our events and virtual communities provide a space for them to share ideas and discuss the challenges they are facing.” Le Manh believes people need to develop three key skills to successfully leverage AI for project management. “You need to improve your ability to work with data, learn how to develop your business acumen as you move away from purely executional tasks and learn prompt engineering,” he says. “This is a new discipline, and it involves a lot of practice, but we are beginning to see more best practices that can be shared. “We have calculated that we need 25 million more competent and trained project professionals in this decade to meet the demand of the global economy. PMI plays a crucial role in this as we are the brokers of trust in a community where professionals and employers can meet, acquire skills, provide career-long development opportunities and establish standards.” Photo: AdobeStock/MclittleStock