Technology Record - Issue 33: Summer 2024

9 CONTENTS 38 MASTERING THE MAGIC OF AI Microsoft’s portfolio of generative AI products and tools is automating basic processes, helping employees to save time at work, focus on higher value tasks, be more creative and find greater satisfaction in their work 16 MARKETWATCH The latest news from Microsoft and its partners, including Microsoft’s new range of Windows devices designed for AI 32 The big picture Kathleen Mitford shares insights into Microsoft’s industry strategy including its AI priorities, partnerships and sustainability efforts and how they will benefit customers in various industries 50 Hans Kramer from Anywhere365 explains how to drive exceptional customer experiences with AI assistants 53 Nasuni is helping organisations make the most out of their AI technology, says Jim Liddle 54 How will AI influence project development? We hear from PMI’s Pierre Le Manh 56 SAP’s generative AI solution Joule will integrate with Microsoft 365 Copilot to improve the flow of work 58 F rank Fawzi shares how IntelePeer’s AI-powered omnichannel communication solutions improve customer interactions 60 Stuart Hubbard from Zebra Technologies explains how generative AI is enhancing productivity and efficiency for frontline workers 62 Using AI in HR practices can significantly improve employee engagement, says isolved’s Opal Wagnac’ 64 Microsoft Copilot: a practical guide by Kyndryl’s Jaisson Mailloux 65 AI-enhanced accounts payable automation tools improve work and profits, says Andy Birkey at Metafile Information Systems ISSUE 33: SUMMER 2024