138 Microsoft 365 Copilot could save every civil servant working for the UK Government almost two weeks per year, according to findings from the 2025 Microsoft 365 Copilot Experiment: Cross-Government Findings Report. During a trial involving 20,000 civil servants between September and December 2024, the government found that each individual using the AI tool to assist with administrative tasks such as drafting documents, updating records and preparing reports saved an average of 26 minutes per day. Over the course of a year, that’s nearly two weeks saved per person, as well as significant cost savings. In fact, the UK Government believes it can save £45 billion ($61 billion) by investing in more generative AI technology to automate the delivery of services across the public sector, migrate service processing to cheaper online channels, and reduce fraud and error with digital compliance solutions. “Generative and agentic AI technology is ideal for empowering employees to work more productively and efficiently, all while cutting costs and improving service delivery,” says Kirk Arthur, BY REBECCA GIBSON FEATURE new with AI frontiers Breaking Governments around the world are facing a myriad of challenges that are overburdening employees and making it difficult for them to deliver high-quality services to the public. Microsoft’s Kirk Arthur explains why he believes AI has the power to transform how they operate “AI is rewriting the rules of business and driving a seismic shift in the way we work”
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