139 (see paragraph styles) worldwide government solutions lead at Microsoft. “Government organisations worldwide are facing geopolitical instability, increasing bureaucracy, economic austerity, staff shortages and many other challenges, so AI is quickly becoming the solution they need to continue delivering high-quality health, social care, law enforcement, transportation and other services to the public.” Governments have many opportunities to automate administrative tasks that staff currently do manually, says Arthur. “Tasks such as finding information, analysing data, organising Microsoft Teams meetings, transcribing notes and writing emails, presentations, surveys, reports, policy documents, training materials and other pieces of content are essential but tedious, time consuming and difficult for some individuals,” says Arthur. “Today, employees spend hours on these tasks, which prevents them from concentrating on higher-value work that urgently needs their attention. This causes employee dissatisfaction and burnout, and it negatively impacts service delivery and the citizen experience. However, using AI tools like Microsoft Copilot to automate part or all of these tasks is a game-changer.” Employees of Somerset Council in the UK, for instance, are saving an average of 10 hours per week by using Microsoft 365 Copilot for administrative tasks. This has not only boosted productivity and efficiency but has also improved the quality and consistency of employees’ work and freed them up to carry out more in-depth tasks. Consequently, the council can now deliver better services to the public, even as it navigates operational challenges from reduced funding and policy changes. The Australian Government reported similar benefits following a six-month whole-ofgovernment trial of Microsoft 365 Copilot. Axon’s Draft One solution uses AI to transcribe audio from police officers’ bodyworn cameras into a draft incident report Photo: Unsplash/Charlie Fair PUBLIC SECTOR
RkJQdWJsaXNoZXIy NzQ1NTk=