147 agents for revenue cycle management (RCM) transforms how administrative work gets done for healthcare providers. Built on a cloud-based Applied AI platform, Outbound.ai delivers integrated, use-case specific voice AI and integrated workflow software that augment human staff to increase productivity, reduce costs and add scalable capacity. Outbound.ai’s initial suite of AI services is focused on backend RCM, offering pretrained AI agents, software and a powerful applied AI platform that relieves medical billing teams of tedious payer phone calls, portal queries and fax related tasks that typically consume up to twothirds of their day. With Outbound AI’s scalable capacity, customers can dramatically reduce labour cost and dependency, improve staff productivity and increase collections. In addition, Raapid AI is helping healthcare providers to navigate complex claims processes and ensure compliance with evolving regulations. The startup has emerged as a leader in this domain, offering a solution that harnesses the power of AI to predict, identify and mitigate risks before they can escalate into costly problems. Raapid AI’s platform analyses vast unstructured and structured datasets to uncover patterns and anomalies that may signal areas of concern and opportunity, whether related to care quality gaps, patient safety, claims inaccuracies or compliance risks. By providing actionable insights in real time, it enables healthcare stakeholders to take initiative-taking measures, reducing costly interventions and minimising liabilities. While each of these startups addresses distinct challenges within the healthcare ecosystem, their shared reliance on AI highlights a common thread: the ability to transform inefficiency into innovation. By applying AI to areas like preauthorisation, remote monitoring, revenue management and risk mitigation, Humata Health, Octagos, Outbound.ai and Raapid AI demonstrate the far-reaching potential of technology to save money and improve outcomes. These solutions don’t just benefit healthcare providers and payers – they serve patients, ensuring that resources are allocated effectively and care is delivered promptly. Sally Ann Frank is global lead for health and life sciences at Microsoft for Startups PUBLIC SECTOR Octagos eases the administrative burden of tracking data from wearable medical devices by automating it in an AI-powered platform
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