15 RETAIL & CG 148 Driving operational excellence in times of uncertainty Global retail and consumer goods organisations are operating in turbulent times, how can AI help them come out on top? We hear from Microsoft’s Felice Miller 154 Rafa Mercado discusses how Kyndryl and Microsoft are working together to help organisations transform their supply chains 156 Retailers can boost customer loyalty by using microstimuli and AI-powered hyperpersonalisation, according to Saurabh Srivastava from Fractal 158 Dutch grocery chain Albert Heijn has used Microsoft Azure AI Foundry to build an AI assistant that reduces time spent on food shopping and meal planning PUBLIC SECTOR 138 Breaking new frontiers with AI Microsoft’s Kirk Arthur explains why he believes AI has the power to transform government operations and take the strain off employees 146 Startups are using AI to transform healthcare operations, from automating administrative processes to streamlining revenue cycle management. Sally Ann Frank from Microsoft tells us more 134 Where content meets corporate Has the media industry landscape become highly fragmented? Microsoft’s Simon Crownshaw explains how the smartest media companies are uniting enterprise and creative workflows to drive better storytelling MEDIA & COMMUNICATIONS
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