151 including five domain-specific AI agents to help businesses improve supply chain efficiency in key areas: inventory, logistics, warehouses, networks and shelf operations. These agents are designed to help retail and consumer goods organisations minimise and respond to disruptions, while uncovering new opportunities for growth amidst a turbulent landscape. Various other Microsoft partners are also developing solutions to help organisations solve specific supply chain challenges. For example, Avanade’s new Tariff Navigator solution is helping businesses to adapt quickly to changing regulatory environments, ensuring compliance while minimising operational friction. Meanwhile, Neudesic’s Inventory Control Tower allows organisations to monitor inventory positioning and predictive insights into demand and supply fluctuations in realtime with embedded agentic AI and enable adjustments and automated replenishment. In addition to implementing these solutions, retail and consumer goods organisations must implement robust security solutions to reap the full benefits of an intelligent supply chain. A cyberattack can halt production lines, empty store shelves or expose sensitive information, all of which can be catastrophic for a business. “Focusing purely on speed and efficiency is not enough,” says Miller. “If security is neglected, a single disruption or breach can unravel any progress made. A truly optimised supply chain must also be secure and resilient, ensuring that operations can continue smoothly despite cyberthreats or other risks. “Modern supply chains are highly digital and interconnected, often spanning hundreds of supplies and partners. This interdependence brings agility and efficiency, but it also expands the attack surface. In essence, you’re only as secure as the weakest link in your supply chain.” While it may be daunting to take the leap and invest in an AI-powered supply chain, if done correctly it has the potential to create a ripple effect of benefits that spread across the entire business. “An intelligent supply chain has the potential to improve forecasting, which can reduce excess inventory and free up capital for innovation,” says Miller. “It can also provide enhanced visibility into supplier performance to support environmental, social and governance goals. Plus, having faster and more accurate fulfilment can boost customer satisfaction and brand loyalty. “Moreover, AI insights can inform marketing, product development and finance, creating a more connected and responsive organisation. This cross-functional value is why AI is central to digital transformation strategies.” RETAIL & CG
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