24 MARKETWATCH CASE DISCOVERY AI EVALUATION ROADMAP PLANNING SECURITY IMPLEMENTATION AND ADOPTION Jabra launches Engage AI Complete Synergy Technical helps businesses navigate their AI journeys Synergy Technical’s AI Transformation Strategy Engagement provides a roadmap to responsible, effective AI adoption. Starting with use case discovery, the programme helps firms evaluate AI solutions and outlines a customised roadmap aligned with business goals, security requirements and compliance standards. Clients receive strategic guidance on vendor selection, risk mitigation and phased implementation. Professional audio brand Jabra has launched Jabra Engage AI Complete for call centres, a new premium tier for its Engage AI software. Engage AI Complete provides real-time speech-to-text transcription and generative AI to improve customer interactions. The software is designed to support employee with live assistance, personalised coaching and automated call summaries to help boost efficiency and customer communications. Supervisors will be able to obtain real-time insights, sentiment analysis and analytics tools, enabling them to better support teams. Infiterra's new vendor-agnostic billing importer for IT distributors, managed service providers and telcos lets teams easily upload and reconcile monthly data from any cloud vendor – no manual formatting or custom workflows required. By standardising inputs across providers, Infiterra eliminates reconciliation bottlenecks, accelerates close cycles, and boosts accuracy. Finance and operations leaders can now scale faster, reduce overhead, and more easily support growing service portfolios. According to Infiterra, early adopters have reported up to a 40 per cent productivity gain after implementing the solution. Infiterra introduces new solution for streamlined subscription billing AI could help boost productivity, innovation and competition for small and medium-sized businesses in the UK to the amount of £78 billion ($105 billion) in additional economic value by 2035. Read more in Microsoft’s Unlocking Regional Growth: The impact of AI adoption by SMEs report DID YOU KNOW?
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