45 manufacturing, we may see more adaptive production systems that respond to real-time data. In healthcare, more proactive models of care that reduce administrative burden and improve outcomes. In financial services, more personalised and secure experiences at scale. And in retail, more agile supply chains and seamless customer journeys. This direction aligns with what we describe as the model-forward era, a shift where every layer of the technology stack is being reimagined to support AI-first innovation. It also connects to our vision for the open agentic web, where intelligent agents, grounded in secure access to data and business logic, can act on behalf of users and organisations across digital environments. But technology alone isn’t enough. Realising this vision requires more than tools. It demands a strong data foundation, a culture that embraces change, and a clear connection between AI and business strategy. It also requires people. While AI is accelerating what’s possible, it’s human creativity, empathy and judgment that give innovation its purpose and direction. The most successful organisations will be those that empower their workforce to lead alongside AI, where people are not replaced, but elevated. We’re seeing the rise of a new kind of organisation, AI-operated and human-led. People are beginning to manage AI teammates, delegating tasks and collaborating with digital agents to expand capacity and amplify impact. These ‘agent bosses’ are using AI tools and leading teams that include AI agents, and they’re redefining what productivity and leadership look like in this new era. Frontier firms are already operating this way. They’re building their own copilots, aligning AI with the specific needs of their industries and with their business goals, and creating new ways of working. And we’re committed to supporting every organisation that’s ready to take that step, with the technology, expertise and partner ecosystem to help them lead. “ What makes the Microsoft partner ecosystem enduring is its diversity and depth” SHELLEY BRANSTEN Bransten and Microsoft’s Bill Borden rang the opening Nasdaq bell to celebrate Microsoft’s 50th anniversary in April 2025
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