73 to a lack of clear, measurable objectives or a weak data focus. Security and the responsible use of AI are important factors for organisations to consider, and ensuring proper data handling is key. Furthermore, given that AI is designed to evolve over time, any tool being used must be properly governed to ensure no unexpected outcomes occur. There are also serious cost considerations, especially as organisations are now spoiled for choice with the variety of AI tools available. Of course, not all AI is cost effective compared to the use case at hand, and solutions should be tailored to problems, not the other way around. By focusing on delivering a connected experience, organisations can blend consultative strategies with traditional IT rollouts, emphasising personalisation and measurable outcomes. As adoption grows, industries will generate reusable agentic components, fostering innovation and confidence in AI-driven workflows. With proper governance, technology selection and workflow optimisation, agentic AI can transform automation into a dynamic and impactful element of the enterprise ecosystem. Dennis Perpetua is vice president and chief technology officer of Digital Workplace Services at Kyndryl Discover how Kyndryl is helping organisations unlock the potential of AI: https://bit.ly/4exKiXQ Workers are using Copilot Studio Agent Builder to automate daily tasks and ease their workload
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