111 updates, roadmap direction and innovation cycles. This ongoing dialogue between Microsoft and its community ensures that AI business solutions continue to evolve based on user needs.” Seifert has seen first hand how both generative and agentic AI has redefined the Dynamics 365 experience. “We’re seeing a major shift from exploration to adoption, with organisations building agents in Copilot Studio or Azure AI Foundry to drive sales, service, finance and supply chains,” he explains. “At the core of this transformation is a scalable, cloud-based data platform agents work from, and Copilot creates reports and guidance on. Short-term wins have seen Copilot automate tasks, boost productivity and personalise customer interactions, but this is just the tip of the iceberg. This is not a trend; it’s the new way businesses run.” This year’s Community Summit will take place on 19-23 October in Orlando, Florida, USA. There will be over 600 education sessions at the event, and more than 100 of these will be dedicated to AI agents and Copilot, with a focus on real-world use cases, configuration, change management and return on investment. “Our programming committees, made up of users and experts who live and breathe these solutions, shape the content based on real needs and lessons learned,” says Seifert. “Attendees walk away with actionable strategies, not just hype, to help them leverage AI responsibly and effectively into their Dynamics 365, Modern Work and Power Platform environments.” The Microsoft partner ecosystem is also vital to the growth, development and adoption of Dynamics 365. These partners bring domain expertise and tailored solutions designed to further support digital transformation across industries based on specific business needs. Covenant, for instance, recently helped the Illinois Mine Subsidence Insurance Fraud modernise its operations by replacing a legacy system with Dynamics 365 Business Central, Power BI and Microsoft Fabric. The project unified siloed data and automated claims and survey processes, seeing a 300 per cent reduction in the surveying team’s administrative burden. As the Dynamics 365 platform continues to evolve, so too do the solutions developed by Microsoft’s partners. For example, partners such as Creospark, Formpipe, Melissa and M-Files are working to ensure that AI-powered CRM and ERP solutions remain responsive to real-world needs and are tailored to specific industries. Together, Microsoft and its partner ecosystem are building a future where intelligent business applications allow every organisation to adapt, grow and thrive. IN FOCUS: DYNAMICS 365 “ These users don’t just adopt the technology, they refine it, challenge it and push it forward” JOHN SEIFERT, COMMUNITY SUMMIT
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