112 FEATURE We asked a selection of Microsoft partners what solutions they are developing to help organisations get the most out of Dynamics 365 Partner perspectives “At Creospark, we’re helping organisations maximise productivity with Microsoft Dynamics 365 by integrating it seamlessly with Microsoft Copilot. Our solutions include omnichannel contact centres that unify customer interactions across chatbots, email, phone, social channels and more. The intelligent chatbots we are creating leverage Dynamics 365 integrated knowledge bases and Copilot Studio to deliver real-time, contextual responses that reduce service workloads while improving customer satisfaction. We extend capabilities with Power Platform automation, connecting backend systems for fast, accurate information retrieval. A recent deployment was in large city transportation services that streamlined operations, improved query resolution times and empowered staff with AI-driven support to deliver better citizen experiences.” “As mandatory e-invoicing expands, so does your chance to boost your business as you become, and stay, compliant. The combination of Lasernet and Microsoft Dynamics 365 Finance and Operations should ground your strategy. With Lasernet embedded in Dynamics, your accounts receivable team works in a single system, without subjecting vital financial information to far-flung workflows. Lasernet extracts invoice data, formats it for Peppol compliance, and transmits it to the recipient via a certified access point. That means smoother, faster operations and a better experience for your suppliers, your customers, and your business.” Noorez Khamis Chief Technolgy Officer, Creospark Mike Rogers Executive Vice President, Formpipe Photo: Formpipe Photo: Creospark
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