IN FOCUS: DYNAMICS 365 113 “M-Files helps organisations maximise Microsoft Dynamics 365 by natively storing content within Microsoft 365 using SharePoint Embedded. This architecture enables seamless integration with Microsoft Copilot, allowing users to access AI-curated documents directly from Dynamics entities like accounts and opportunities. M-Files enhances collaboration through native co-authoring, automates governance, and ensures compliance within Microsoft’s security boundary. By eliminating silos and structuring unstructured data, M-Files fuels generative AI with trusted content, enabling smarter decisions and personalised customer interactions. The result is improved productivity, deeper engagement, and long-term retention – all while maximising return on investment on Microsoft 365 and Dynamics 365 investments.” “Our Business Transformation Suite (BTS) delivers three powerful modules to help organisations get the most from Microsoft Dynamics 365 and work smarter. Sales AI enhances customer engagement with churn prediction, sales forecasting, and customer segmentation; ESG AI simplifies sustainability reporting through intelligent data mapping and compliance tracking; and Insights BI automatically provides accurate and consolidated key business data analytics via interactive dashboards. Seamlessly integrated with Microsoft tools like Copilot, Power BI and Azure SQL, BTS offers out-of-the-box configuration and daily data updates. It’s designed to reduce manual effort, improve decision-making, and turn operational data into strategic value.” Markus Bauten Business Consulting Manager, Konica Minolta Business Solutions Yohan Lobo Senior Industry Solutions Manager, M-Files Photo: M-Files John DeMatteo Solutions Engineer, Melissa “At Melissa, we’re developing our address validation app for Dynamics 365 to empower organisations with superior data quality and efficiency. By integrating global address autocompletion, Melissa Address Validation (MAV) cuts data entry time by 50-75 per cent, ensuring error-free CRM records. Our USPS CASS and Canada Post SERP-certified engine verifies and standardises addresses around the world, guaranteeing deliverable contacts. Batch processing and geocoding enhance data accuracy, while its Personator feature verifies identities, updates moved customer addresses and appends demographics, boosting marketing precision and ROI. Through the app we believe Dynamics 365 users will gain streamlined operations, improved customer retention and enriched data insights, empowering smarter decisions and stronger relationships.”
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