121 Konica Minolta’s Business Transformation Suite (BTS) enables SMBs to streamline data management, optimise workflows, enhance productivity and making better decisions which Bauten believes is central to the next stage of value creation. “At the moment, we’re strongly focusing on Microsoft Copilot and the possibilities it offers,” he says. “Customers are enjoying being able to interact with AI and ask it questions about the information contained within their data, but the next step, besides improving data processes and making them faster, will be sparring with it. So, AI will progress from answering questions like ‘What was the best performing product?’ to responding to open-ended queries such as ‘How can we improve X, Y or Z?’. It will also make suggestions and generate ideas for the organisation. While these capabilities are available to some degree now, they are not accurate enough from a standard point of view. “Our speciality is insights and reporting, so we’ll focus on integrating AI tools, such as Copilot, into our solutions to enable decision makers to work faster and more efficiently in the future.” IN FOCUS: DYNAMICS 365
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