126 like building stronger client relationships and making faster, more informed decisions. Insurance firm Hiscox, for example, rolled out Copilot to 300 end users for three months in a pilot that grew to include 1,000 employees over one year. “During the pilot, we saw 15 per cent of users gaining an hour of time back per day, 20 per cent saving half an hour and 20 per cent reclaiming 10 to 15 minutes per day,” says Chris Loake, group chief information officer at Hiscox. These time savings are particularly valuable given the challenges of traditional insurance workflows, which involve manual processes, multiple approvals and siloed systems that hinder operational efficiency. “Institutions are faced with complex, time intensive and inefficient claims and underwriting processes that waste time and resources, and impact the policyholder’s experience,” says Ophir. “The standard process today takes between days and multiple weeks from the point at which a policyholder gets into an accident to finally paying them their claim.” Policyholders expect the process to be much faster. With generative AI solutions, insurance companies can accelerate the claims process from weeks to hours, enhance accuracy by enabling faster reporting and streamline claims evaluation. “We’re entering a new phase in financial services – one where AI isn’t simply augmenting workflows, it’s beginning to operate them,” says Pichach. “The shift to agentic AI is reshaping how core systems are designed, deployed and governed. These aren’t just smarter tools, they’re autonomous FEATURE Hiscox employees have saved up to an hour per day with Copilot Photo: Hiscox
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