128 FEATURE We asked selected partners how they are helping banks and insurance firms to modernise their core systems with Microsoft’s AI capabilities Partner perspectives “IBM is helping banks and insurers modernise their core and next generation systems by combining the power of IBM’s AI with Microsoft’s AI capabilities. Together, we’re enabling clients to accelerate transformation through solutions like IBM watsonx Orchestrate, which automates complex workflows, and Copilot, which enhances productivity and decisionmaking. This collaboration empowers financial institutions to unlock realworld impact, streamlining compliance, increasing revenue, improving customer experiences, reduce costs and driving operational efficiency. By bringing best of AI and leveraging Microsoft marketplace we’re helping clients move from experimentation to scaled innovation with measurable business outcomes.” Sridhar Penumetcha Service Partners Leader, Financial Services, IBM Technology Firdaus Bhathena Chief Technology Officer, FIS “We have developed an enterprise data and AI environment built on Azure, which provides FIS teams with access to datadriven capabilities, enabling AI use cases across a range of applications. Beyond foundational infrastructure, FIS is breaking new ground with agentic AI capabilities powered by Azure Databricks. For example, we have designed advanced agentic workflows to assist bankers with critical processes, enabling them to run, grow and protect their businesses more effectively with enhanced decision support in complex client scenarios. Meanwhile, the introduction of Microsoft Copilot Studio offers low-code and no-code tools that democratise AI, empowering FIS employees to build intelligent workflows and applications without deep technical expertise.” Photo: AdobeStock/Dorde
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