CONTENTS FEATURED PARTNERS 13 177 A selection of Microsoft partners operating across all business sectors 184 THE LAST WORD IDC’s Louisa Barker tells us how AI is helping governments and humanitarian actors prepare for displacement before it happens IN FOCUS: DYNAMICS 365 82 C allTower is helping businesses turn Microsoft Teams into a customer experience powerhouse. We hear from Paul Holden 84 E volving customer experiences begins with overcoming issues in contact centres. CentrePal’s Sajeewa Nissanka details how AI can help 85 Q -SYS is supporting the rise of high-performance workplaces where employees can thrive with smart office spaces 86 Organisations need to make meetings, presentations and idea-sharing equal for everyone, says Crestron’s Brad Hintze 88 Sam Sabet at Shure advocates for strong communication foundations to unlock return on technology investments 90 Barco’s newest addition to the ClickShare portfolio helps organisations create flexible meeting spaces, reveals Oliver Van Camp 92 Lab environments allow employees to test and try new solutions without risking data or cost. Skillable’s Danny Abdo explains how they work 94 Using the power of AI to transform fragmented document systems M-Files and Microsoft have created a secure, intelligent collaboration solution 97 John DeMatteo from Melissa explains how accurate data drives stronger customer relationships 98 IBM’s Bill Primerano reveals why financial data is essential for reporting, planning and decision-making 1 00 Microsoft’s Ian Story and Antti Nivala of M-Files discuss how their collaboration will improve data management for users 1 02 Practical AI, secure cloud solutions and strong partnerships will power business transformations, according to AVEVA’s Fabio Terezinho 1 05 As technology advances, firms are increasingly trying to harness the cloud for long-term results, says Kyndryl’s Sunil Bhargava 106 Agents for change Generative and agentic AI are enabling organisations to grow, connect with customers and unlock new opportunities in Microsoft Dynamics 365 115 The key to good customer experience lies in getting your digital documents in order, says Formpipe’s Mike Rogers 116 Sunrise Technologies worked with the Center for Creative Leadership to build an intelligent automation solution that is helping the sales team access leads quicker and with more accuracy 118 Avalara’s Vsu Subramanian discusses the firm’s pioneering use of AI and automation to transform the way in which businesses approach tax 120 Konica Minolta’s Markus Bauten shares how real-world customer feedback is helping to create solutions designed specifically for SMBs FEATURED PARTNERS Welcome to the featured partners section of Technology Record. Our intention is to highlight a selection of Microsoft partners and provide information on the innovative solutions and services they are delivering to help meet your enterprise technology needs. We hope that you find this a valuable insight into the Microsoft partner community and look forward to spotlighting more partners in future editions. Please visit www.technologyrecord.com for a comprehensive partner directory and the latest news and views from hundreds of Microsoft partners across all business sectors.
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