130 INTERVIEW Where legacy meets innovation Moody’s is building on more than a century of financial expertise to deliver transformative, decision-grade AI solutions. Cristina Pieretti explains why that legacy matters now more than ever With over a century’s experience of guiding organisations through financial decision-making, Moody’s has become synonymous with clarity, rigour and trust. As AI reshapes the industry, Moody’s is building on its legacy to help organisations make better decisions in complex, regulated environments. Cristina Pieretti, general manager and head of generative AI solutions at Moody’s, says that institutional knowledge has played a crucial role in shaping how the firm approaches agentic AI. “At Moody’s, our legacy is built on deep partnerships with insurers, corporations and financial institutions,” she says. “That depth shaped our vision for AI as a new architecture for transformation – one that moves with the pace of decision-making and adapts to regulated environments. Agentic AI is our response to the evolving demands placed on financial services through the automation of high-value workflows like credit memo generation, portfolio monitoring with early warnings and sales intelligence. These solutions deliver speed, precision, transparency and confidence to redefine how insight is generated, applied and scaled across the enterprise.” Agentic AI refers to a new class of systems that go beyond one-off prompts or task automation to manage full, multi-step workflows from start to finish. That evolution began with the launch of Research Assistant in December 2023, an AI tool designed to support users in accessing and interpreting Moody’s financial data more efficiently. Pieretti describes the launch as a “turning point,” not only because financial services providers reacted positively, but also because users quickly began pushing the boundaries of what the technology could do. “Users engaged immediately, asking for more context, synthesis and automation,” she says. BY ALICE CHAMBERS “Research Assistant opened the door, and agentic AI helps our customers walk through it”
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