157 is Abu Dhabi in the United Arab Emirates. Here, government departments have integrated their legacy systems and aligned their data to merge 950 services into one platform and create an AI-powered self-service app for more than 2.5 million citizens, residents and businesses. People can use the TAMM app to apply for birth certificates and marriage licences, register cars, pay traffic fines or energy bills, renew visas, submit photo reports of issues such as potholes, and more. TAMM, which is powered by Azure OpenAI Service and the G42 Compass 2.0. enterprise AI platform, can communicate in several languages and provide voice-activated assistance too. “Abu Dhabi’s multi-year project to centralise government services and make them more accessible for everyone is paying dividends,” says Priest. “Residents benefit from faster, smarter and personalised services, while the government has improved coordination between different departments and reduced service disruptions. It is also using predictive analytics to optimise maintenance and resource allocation.” Whether they aim to deliver personalised government experiences, plan and run thriving cities, operate resilient infrastructure or transform emergency response, it’s crucial for governments to focus on people first. “Smart cities aren’t about technologies, they’re about people,” says Priest. “There’s a proliferation of technologies with lots of exciting use cases but it’s ultimately about solving the real-life challenges residents and government employees are facing. First they should identify the problems they need to solve and the services they want to deliver, then find technologies and solutions designed to achieve these goals. By taking this approach, city leaders can empower their employees to efficiently deliver the types of services members of the public want.” Microsoft will showcase how city leaders can use solutions from Microsoft and its partners to achieve these goals at its booth at Smart City World Expo Congress in Barcelona, Spain, from 4-6 November 2025. “We’ll use real-world examples to demonstrate how our combined solutions are helping city leaders to achieve their goals across each of these four pillars,” says Priest. “For each pillar, we will showcase how technology investments made in the board room are actioned in the city office and how they impact the citizen experience. They’ll learn how to build safer, more resilient cities, while greatly improving the quality of life for everyone living, working or visiting there.” Photo: Chris Welsch for Microsoft People living and working in Abu Dhabi can use the TAMM app to access 950 government services PUBLIC SECTOR “ Smart cities aren’t about technologies, they’re about people”
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