38 Shure Forté, a leading provider of communication and collaborations and service, partnered with Shure to showcase the impact of the AI-Powered Workplace at its Microsoft Experience Center. By leveraging Microsoft 365 Copilot alongside Shure’s IntelliMix Room Kit 30, Forté achieved a fast, zero-touch setup and superior audio clarity. This enabled accurate transcription, meeting notes and live translation, all critical for Copilot’s performance. “It installs cleanly, sets up fast with minimal configuration, and delivers great audio, which is important for Copilot,” says Jack Manansala at Forté. “Shure’s unique microphone technology enables better AI outcomes with such a clean audio signal.” Skillable Skillable worked with a leading Fortune 500 technology company when it needed to quickly train its global technical salesforce in its new generative AI solutions. Using scalable hands-on simulations, sellers practiced guiding customers through building AI-powered applications without getting overwhelmed with technical complexity. Real-time feedback and accessible design ensured effective, tailored learning across diverse teams. Thanks to the training, sales teams and partners had the skills needed to accelerate sales conversations, improve the customer and prospect experience, and confidently demonstrate the value of AI technologies for different prospect use cases. Reply In just 100 days, Reply enabled Riverty, a flexible payment and financial solutions provider, to launch an AI-powered omnichannel contact centre built on Microsoft Dynamics 365 Customer Service. Enhanced with Microsoft Copilot Studio, Azure AI and Power Platform, the system delivers multilingual, 24/7 support through AI-driven voice and chatbots. Intelligent routing, capacity control and automation have reduced case processing time by 35 per cent while stabilising service levels. Real-time dashboards and daily exports ensure transparency and service levels agreements management. Now live in four languages across eight markets, the solution has increased customer satisfaction by 28 per cent. MARKETWATCH: MICROSOFT IGNITE Photo: Unsplash/Vitaly Gariev
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