50 “CallTower helps organisations turn Microsoft technologies into measurable customer experience gains. We integrate Teams, Teams Premium and Copilot with enterprise voice, omnichannel contact centre and AI-driven analytics to personalise every interaction and resolve issues faster. Copilot surfaces next best actions and automates summaries; Analytics 365 exposes realtime trends; and Entra Sync streamlines user policies at scale. Our eSIM mobile, compliance recording, Dynamic E911 solution and one-click failover ensure secure, reliable engagement everywhere. Backed by geo-redundant networking and expert services, customers worldwide unlock proactive support, higher satisfaction and durable retention – because every touchpoint becomes intelligent, consistent and resilient across their Microsoft estate.” “CentrePal helps customers get more value from their Microsoft investment by bringing customer engagement directly into Teams. With our Unify certification, we run natively on Teams Phone and Azure, so AI becomes part of the core platform, rather than an added layer – and enhances every step of the customer journey. Intentbased routing directs enquiries instantly, live transcripts and sentiment insights give agents and supervisors proactive visibility, and automated interaction summaries reduce agent workload. The result is faster resolutions, consistent service across channels, and stronger relationships that improve customer retention, without operational complexity.” “AI is rapidly reshaping hybrid collaboration by enhancing meeting equity and reducing manual workload. Features like speaker attribution, facilitator agents and real-time translation bridge the gap between physical and virtual presence. Barco ClickShare and Microsoft are working together to enable intelligent, future-ready meeting spaces that make AI tangible and human. By combining Microsoft Teams’ AI capabilities with ClickShare’s simplicity and bring-your-own-device flexibility, meetings become more inclusive, less stressful experiences. The result: seamless, insightdriven collaboration that improves user experience and boosts engagement.” Paul Holden Vice President, EMEA Sales, CallTower Jude Don Account Director, CentrePal Oliver Van Camp Product Director, Meeting Experience, Barco COVER STORY
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