53 “We help customers harness Microsoft technologies such as Microsoft 365 Copilot to enhance customer experience and drive long-term retention. By automating routine tasks like summarising emails, generating meeting notes and streamlining content creation, Copilot frees teams to focus on strategic, customer-facing work. We often see a gap between leadership’s AI vision and employee readiness, which can limit adoption. To bridge that gap, we conduct readiness assessments to ensure secure, governed environments and provide tailored, role-based training that builds confidence and trust in AI. This alignment enables organisations to deploy AI responsibly, improve engagement and deliver faster, more personalised customer interactions that boost satisfaction and loyalty.” “Thales provides advanced encryption and key management solutions that ensure data security and compliance, allowing organisations to confidently adopt AI technologies. By integrating Thales’s security solutions with Microsoft’s cloud technologies, customers can securely harness AI to deliver personalised experiences. This combination empowers businesses to innovate while maintaining trust and compliance, protecting sensitive data across cloud, hybrid and on-premises environments. Thales helps organisations achieve digital sovereignty, ensuring sensitive information is managed according to specific requirements. We detect threats faster and monitor data activities in real time. The system prioritises events by correlating security events into actionable insights, automating remediation and preventing data breaches.” “We empower managed services provider partners to become AI leaders by sharing Microsoft’s go-to-market strategies, tools and resources. We coach them to upsell premium Microsoft 365 plans with Purview for secure, compliant Copilot experiences. We also guide conversations that uncover vertical-specific challenges solvable by Copilot and Microsoft AI agents. Paired with OpenText MDR and Cloud-to-Cloud Backup, this creates a secure, end-to-end solution. By helping partners deliver real business value – and boost productivity, automate tasks and streamline operations – we drive deeper customer engagement and long-term retention through continuous innovation and trusted Microsoft technologies.” Chris Weinfurt Microsoft Alliance Manager, Synergy Technical Lynda Mahabir Lead Microsoft Partner Success Manager, AI Business Solutions and Security, OpenText Cybersecurity Photo: Microsoft Photo: iStock/pixdeluxe Photo: AdobeStock/gpointstudio Todd Moore Vice President, Data Security Products, Thales
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