60 VIEWPOINT Continuant’s acquisition of Fidelus is shaping a new global model for interoperability, innovation and growth PETER RODGERS: CONTINUANT Better together Continuant’s track record with Microsoft is significant. Twice named Microsoft Partner of the Year – in 2020 for Teams Calling and Meeting Rooms and again in 2023 for Converged Communications – the company provides support to over five million users in 70 countries and has helped many of these customers modernise, migrate and thrive on Teams. With Fidelus, Continuant now strengthens its Cisco capabilities. Fidelus’s deep expertise in Cisco networking, collaboration and ITIL-based managed services enriches Continuant’s Microsoft practice, enabling enterprises – especially in highly complex, global industries like healthcare – to achieve interoperability without compromise. The outcome is a true powerhouse: a global solutions provider with the scale, skills and commitment to design, integrate and manage multiplatform environments at enterprise level. At the heart of Continuant’s vision lies an open, vendor-agnostic philosophy. Continuant does not ask chief information officers to choose between Microsoft and Cisco. Instead, it engineers environments where both can thrive – where Teams leads and Cisco complements (or vice versa), and the enterprise gains the resilience and flexibility it needs. This unified approach allows organisations to safeguard prior investments, streamline hybrid adoption, and build communication ecosystems that are both interoperable and future-ready. Continuant’s global managed services team, now amplified by Fidelus’s operational excellence, provides round-the-clock consistency. Continuant is now able to deliver what chief information officers seek most: a seamless foundation for distributed, digital-first workforces. The benefits of this union extend well beyond US borders. With Continuant’s multinational footprint and Fidelus’s expertise, enterprises worldwide can count on consistent service and fast response wherever they operate. Both organisations share a customer-first culture, building deep partnerships that span executives, IT teams, and frontline employees. By bringing Microsoft-certified engineers and Cisco specialists onto one global bench, Continuant now offers one of the most complete collaboration service portfolios in the industry. For chief information officers, this creates a trusted partner capable of solving the most complex communications challenges – across geographies, platforms, and industries. Continuant’s vendor-agnostic approach provides enterprises with interoperability without compromise. Microsoft-first enterprises gain Cisco integration without additional complexity, while Cisco-centric enterprises can now unlock Microsoft Teams capabilities to modernise their strategy. Dual-platform enterprises benefit from a single, provider that manages, secures, and scales across the entire collaboration ecosystem. In every case, enterprises reduce friction, accelerate transformation, and strengthen their long-term collaboration roadmap. The integration is ongoing, but the acquisition of Fidelus, finalised on 1 June 2025, is already reshaping outcomes: faster service responses, broader expertise, and solutions that eliminate siloed data. “At the heart of Continuant’s vision lies an open, vendor-agnostic philosophy”
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