64 INTERVIEW Empowering MSPs for a new era Jason Myers explains how OpenText Cybersecurity enables managed service providers to become strategic business advisors, helping customers capitalise on new technologies to drive growth and operational efficiencies The role of managed service providers (MSPs) is evolving rapidly. “Twenty years ago, MSPs provided basic break-fix solutions and systems integration services, then we moved to the MSP 2.0 era where they offered traditional managed IT services and support,” says Jason Myers, a cybersecurity strategist for MSP business at OpenText Cybersecurity. “Now, we’re moving into the MSP 3.0 era and they can’t just sell product licences; they must become trusted consultants who develop integrated security strategies tailored to their customers’ specific business needs. They must advise customers how they can use technologies like AI to solve business challenges, while also guiding them through the process of setting up cybersecurity and governance controls to protect data and systems.” However, before they can do this MSPs must first overcome barriers like high labour costs, a lack of skilled talent, and tool and vendor sprawl. “Most MSPs are managing multiple cybersecurity tools from different vendors for their customers, which is expensive and complicated,” says Myers. “Each tool generates telemetry, so MSPs are constantly inundated with security notifications and suffering from alert fatigue, and they don’t necessarily have employees with the skills to keep up with changing customer needs.” MSPs can overcome these challenges by collaborating with a partner like OpenText Cybersecurity, which was one of the first indirect cloud services providers to join the Microsoft Cloud Solution Provider programme. “We have a best-in-class solution for almost every aspect of cybersecurity, covering businesses left, centre and right of boom,” says Myers. “We’ve built on the more than 30 years of IT and enterprise document management expertise of our parent company OpenText to develop all the tools MSPs need to help customers rapidly detect and respond to cyberthreats to minimise the risk of attacks, or recover quickly if a breach occurs.” The company’s Secure Cloud platform streamlines cybersecurity operations into one unified system, while other solutions simplify processes such as endpoint detection and response (EDR). “Our new EDR solution covers endpoint sensors, network devices, firewalls and switches, and incorporates a cloud-based security information and event management solution with over 500 integrations to products from vendors including Microsoft,” says Myers. “It also offers security orchestration and automated response capabilities, allowing MSPs to create playbooks to trigger specific automated actions BY REBECCA GIBSON “ We have a best-in-class solution for almost every aspect of cybersecurity”
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