75 But technology is only half the equation. Effective change management plays a critical role in long-term success which means focusing on teams that will use the tools. “Helping people feel confident using AI starts with clear communication about what Copilot can and can’t do,” says Meade. “Early champions are also essential. These internal advocates model good usage, surface feedback and help build momentum across teams.” A mid-sized professional services firm – and client of Synergy Technical – recently saw real benefits from this kind of structured rollout. The company was keen to adopt Copilot but faced challenges around disorganised content and inconsistent access controls. “We started with a readiness assessment, followed by targeted clean-up of their Teams and SharePoint environments,” says Meade. “The team then delivered tailored training for different departments. Within weeks of going live, staff were using Copilot to draft proposals, summarise client meetings and streamline reporting. It saved them time and boosted their confidence in using AI day-to-day.” Post-deployment feedback across Meade’s client base has been largely positive, though not without reflection. “Leaders are seeing productivity gains in areas like document creation, email drafting and quicker access to insights,” he says. “End users love how it simplifies routine tasks but many wish they’d had more time to learn how to use it well.” For those looking to adopt AI successfully, Meade emphasises: “Organisations that invest in up-front training and change support see smoother adoption and higher satisfaction across their employees and customers. As AI becomes more deeply embedded in the workplace, that kind of thoughtful preparation may be what separates the leaders from the laggards.” Photo: iStock/miniseries
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